Supplementary Terms of Use | Skroutz.mt

Return to Skroutz

Additional Terms of Use

The online ordering service is operated by the company "SKROUTZ S.A.".

  1. General Terms

    The present terms and conditions constitute the terms and conditions under which the Services of the Company are provided to Users. The use of the Services of the Company entails full acceptance of these terms. In case of violation of any of these terms, the Company reserves the right to exclude Users from the Services.

  2. Definitions

    The following definitions apply to these Terms of Use:

    • \"Company\" is the company under the trade name "SKROUTZ SOCIÉTÉ ANONYME INTERNET SERVICES" and the distinctive title "SKROUTZ S.A." having its registered office in Nea Ionia, 91 Alekou Panagouli Str., Greece, with General Commercial Registry number 143321901000 and TIN number 800863970, Athens Tax Office of Commercial Companies.
    • \"Website\" or ”skroutz” is the website \"www.skroutz.gr\"1 maintained by the Company as well as the corresponding application for portable devices that both include the "Content".
    • "Services" are the intermediary services provided by the Company to the Users, which allow Users to interact on the Website and to conclude distance sales contracts with merchants and/or other Users, by placing online orders through the Website.
    • \"Content\" is all the texts, the graphics, the design and the programming used on the above Website.
    • \"Partner\" is the store of a third-party (natural or legal person) that cooperates with the Company, which is hosted on the Website and is requested to invoice the Products to the end User (excluding further services, such as, but not limited to, packaging and shipping costs).
    • \"User\" is any person who uses the Services of the Company
    • \"Account\" is the profile of the User on the Website, provided that the User registers and enters his/her data thereon.
    • "Products" are the items available for sale by the Partners through the Website.
    • "Shopping Cart" is the online order that includes the Products selected by the User.
    • "Payment Institution" is the legally authorized under Decision No. 280/3/23-7-2018 Government Gazette B’ 3010/25-7-2018 and supervised by the Bank of Greece payment institution under the trade name "EVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME", based in Athens, at 25-29 Karneadou Street, with TIN number 800509341, Athens Tax Office of Commercial Companies, and with which the Company cooperates for the acceptance and receipt of payment services on the Website referred to in points c and e of paragraph 3 of Article 4 of Law 4537/2018.
    • "Transportation Company" every natural or legal person with whom the Company cooperates in the context of providing shipping, transport, distribution and delivery services of the Products to the Users.

  3. Use and Rules of Use of “skroutz”

    1. Access to the Website and, consequently, participation in the Services for the purchase of Products is permitted exclusively to persons who have reached the eighteenth year (18th) of age and have full legal capacity.
    2. Users must necessarily be the legitimate holders of the credit, debit, prepaid, or other card with which they make their transactions and take part in any Services. Users must also be the legitimate beneficiaries of the bank account they use in cases of payment via bank transfer as described below.
    3. The management and protection of the personal data of the User of the Website are subject to these terms, the Privacy Policy of Skroutz, as well as the relevant provisions of Greek and European legislation. In any case, the Company reserves the right to change the terms of protection of personal data within the framework of the applicable legislation. The Website preserves the personal nature of the data of its visitors, users and members and does not transfer any data registered by the User, except for those that are absolutely necessary for the completion of the User's order. If the User does not agree with the terms of protection of personal data, he/she must stop browsing and using the Services of the Website. The User, visitor or registered member of the Website may contact the relevant department at the email address [email protected] in order to request information about any personal record that may be kept, about the correction of his/her data, about any changes he/she wishes to make or about the complete deletion of his/her data, except for the data that must be retained by law. If the Company detects the submission of an online order by an underage User, any recorded data, except for those that the Company is obliged to retain according to the applicable legislation, shall be deleted and the respective order shall be canceled. The Website may process part or all of the data registered by the Users for statistical and financial purposes and for the purpose of improving its services.

  4. Registration and Creation of an Account

    1. The creation of an Account is necessary in order for the User to be able to purchase Products online. In this way, the User is also able to store personal data and shipping addresses, as well as to use the Shopping Cart.
    2. The Website provides Services to its Users upon acceptance of these terms of use and upon completion of the process of their data registration. Users remain solely responsible for all acts carried out under their personal password, username and Account in general (user account). Users agree to immediately notify the Website of any unauthorized use of their Account and any occurring or potential security breach. In addition, Users are solely responsible for the careful use of their Account and for properly logging out from their Account at the end of each use (Logout). The Company shall not be liable for any damage or loss arising from the Users' failure or inability to comply with the aforementioned.

  5. Items for Sale – Prices

    1. The Products available for sale through the Website are not products of the Company, but Products of the Partners contracted with the Company, who wish to promote and sell their Products through the Website, and therefore the Company bears no responsibility for them. The Company reserves the right to exclude from any promotional activities the orders for which an invoice is requested. The Company shall ensure that the sale of the Products to the general public is not contrary to morality and does not offend public decency.
    2. The prices listed in the relevant catalogs next to each Product include VAT.

  6. Order

    1. The submission of an order of a Product constitutes a binding purchase offer for the said Product at the total price specified by the Partner and indicated at the time of order submission, including VAT, packaging and shipping costs, other applicable charges and occasional discounts to which the User is entitled. The sales contract shall be deemed to have been concluded once the Company has carried out a price and availability check of the Products and the Partner has accepted the order. The Company is not liable if, for any reason, the Partner does not accept the User's order. The availability of each Product on the Website is frequently updated according to the stock declared by each Partner on the Website. The Company shall not be responsible for any inaccuracies or delays in updating the "Available" indication due to incorrect or delayed information received from the respective Partner.
    2. In order for a User to place an online order for a Product through the Website, he/she must enter their login credentials on the login page or create a new Account if he/she is a new User. Then, he/she will have to select the Products that he/she wishes to purchase and add them to his/her Shopping Cart. The total cost of the order, based on the selected conditions, will be displayed on the screen in order for the User to complete the purchase.
    3. Before completing the order of any Product, the User must ensure that the Products placed in the Shopping Cart are those he/she wishes to purchase, checking the characteristics and features of the Products, as well as the quantity he/she wishes to purchase.
    4. The order is successfully registered with its acceptance by the Website by sending a written confirmation (confirmation email) to the User at the email address indicated by the latter upon his/her registration.

  7. Payment Method

    1. The payment of each order is made using one of the following available payment methods, which are displayed on the Website, namely (i) by using a credit, debit, or prepaid card from any Greek or foreign banking institution, (ii) by using payment services provided through Google Pay and Apple Pay, (iii) by “cash on delivery”, i.e., with cash payment directly to the cooperating Transportation Company upon delivery of the order (for orders valued up to EUR 500.00 per order from a Partner), (iv) by using the "Skroutz Gift Card," according to the terms and conditions of use of the Skroutz Gift Card , (v) through the "Installments for All" Program, i.e., by obtaining financing through cooperating credit institutions, as described in detail below in term 7.3., when this option is available upon placing the order, (vi) by paying up to three (3) interest-free installments via credit card, when this option is available upon placing the order, (vii) by paying from four (4) to twelve (12) installments via credit card, when this option is available upon placing the order, (viii) via bank transfer using the IRIS service, when this option is available upon placing the order, and (ix) by using the digital/electronic wallet "Skroutz Wallet," which is provided through the Payment Institution and is available as a payment method only if the User has activated it. Payment methods through Skroutz are described in detail here. The Company continuously expands, updates and improves the Website and the related products and services and therefore may, at its discretion, change the available payment methods by adding new ones or removing some of them.

      All payments received through the Website shall be executed with absolute security by the Payment Institution, with which the Company has entered into and maintains in force a Framework Contract for the acceptance and receipt of payment on the Website referred to in points c and e of paragraph 3 of Article 4 of Law 4537/2018.

    2. In the case of payment for the order using a credit, debit or prepaid card, the Company ensures the security of the User's transactions and secures all necessary certifications and technical means for this purpose. The Website does not retain or store the credit or debit card details of any User. The details are stored only after a request from the User in a secure system of the Payment Institution. Upon storage, a unique user identification number (token) is issued, with which the card can be charged automatically without the repeated entry of the card details (number, cvvv etc.) the next time the User orders exclusively from the Website.
    3. The “Installments for all” Program is a financing scheme that is granted in cooperation either with the National Bank of Greece or with TBI Bank - Branch Greece or with Alpha Bank S.A. or with Klarna Bank AB.
      1. 7.3.1. For a total cost of purchase through Skroutz ranging from 20€ up to 300€, the financing is provided through TBI Bank - Branch Greece. The latter approves the financing after assessing the relevant application, based on the credit policy in force at the time and provided that the credit criteria are met. The financing is provided without any interest and there is an extra service charge of 4€ from TBI Bank - Branch Greece. The financing is repaid in 4 installments, with the first (1st) installment being paid upon completion of the order, while the second (2nd) installment is charged on the 30th day from the date of the order, the third (3rd) installment is charged on the 60th day from the date of the order and the fourth (4th) and final installment is charged on the 90th day from the date of the order. 7.3.2. For a total cost of purchases through Skroutz ranging from 35€ up to 1.000€, the financing is provided through Klarna Bank AB. The latter approves the financing after assessing the relevant application, based on the credit policy in force at the time and provided that the credit criteria are met. The funding is provided interest-free, with no additional service charge from Klarna Bank AB, and the creation of an account is required. The financing is repaid in 3 installments with the first (st) installment being paid upon completion of the order, while the second (2nd) installment is automatically debited on the 30th day from the date of the order and the third (3rd) installment on the 60th day from the date of the order. More information about Klarna's terms and conditions of purchase can be found here. 7.3.3. For a total cost of purchases through Skroutz ranging from 300,01€ up to 3.000€, the financing is provided through the National Bank of Greece. The latter approves the financing after assessing the relevant application, based on the credit policy in force at the time and provided that the credit criteria The interest rate is fixed at 12.6% (including the levy of Law 128/75, currently 0.60%) and remains stable for the entire duration of the financing. The financing is repaid in 6 to 24 months or installments. The Total Annual Percentage Rate of Charge (APRC) is 18.734%. The above mentioned APRC is valid for a financing of 1.000€ and payment of 12 monthly installments. With the first installment of the financing, a one-off amount of administrative and operating costs of the bank is collected, amounting to 24€ for financing up to 1.000€ and 36€ for financing above 1.000€. 7.3.4. For a total cost of purchases through Skroutz ranging from 300,01€ up to 10.000€, the financing is provided through TBI Bank - Branch Greece. The latter approves the financing after assessing the relevant application, based on the credit policy in force at the time and provided that the credit criteria are met. The interest rate is fixed, varies between 11.6%, 14.6%, 16.6% or 19.6% (including the levy of Law 128/75, currently 0.60%) and remains stable for the entire duration of the financing. The financing is repaid in 3 to 60 months or installments. The Total Annual Percentage Rate of Charge (APRC) for a specific loan is determined according to the type, the specific duration and the amount of the loan. The exact rate of the APRC for your loan will be indicated in the loan agreement with ΤΒΙ Βank. The bank’s administrative costs, which amount to 40€, are added to the total cost of the loan and are divided and applied to its monthly installments. 7.3.5. For a total cost of purchases through Skroutz ranging from 300,01€ up to 3.000€, the financing is provided through Alpha Bank S.A. The latter approves the financing after assessing the relevant application, based on the credit policy in force at the time and provided that the credit criteria are met. For Users who have a payroll account with Alpha Bank S.A., the interest rate is fixed at 10.60% (including the levy of Law 128/75, currently 0.60%) and remains unchanged for the entire duration of the financing. The financing is repaid in 6 to 36 months or installments. The Total Annual Percentage Rate of Charge (APRC) is 14.72%. The above APRC applies to a financing of 1,500€ at a nominal fixed interest rate of 10.60% for a period of 18 months and an application processing fee of 40€ (including the levy of Law 128/1975, 0.60%), and has been calculated on the assumption that (a) the financing agreement shall remain in force for its entire duration and (b) that the payment dates of the installments are met. The total cost of the finance includes the application processing fee of 40€, which is spread over the number of installments and paid along with the payment of each installment, without any interest. In order to use this payment method, the User must be an active and certified user of the myAlpha Web / my Alpha Mobile digital banking applications. For Users who do not have a payroll account with Alpha Bank S.A., the interest rate is fixed at 12.60% (including the levy of Law 128/75, currently 0.60%) and remains unchanged for the entire duration of the financing. The financing is repaid in 6 to 36 months or installments. The Total Annual Percentage Rate of Charge (APRC) is 16.99%. The above APRC applies to a financing of 1,500€ at a nominal fixed interest rate of 12.60% for a term of 18 months and an application processing fee of 40€ (including the levy of Law 128/1975, currently 0.60%) and has been calculated on the assumption that (a) the financing agreement shall remain in force for its entire duration and (b) the payment dates of the installments are met. The total cost of the finance includes the application processing fee of 40€, which is spread over the number of installments and paid along with the payment of each installment, without any interest. In order to use this payment method, the User must be an active and certified user of the myAlpha Web / my Alpha Mobile digital banking applications. 7.3.6. It is expressly clarified that the above payment methods described in paragraphs 7.3.1. to 7.3.5. constitute a form of consumer financing and are provided exclusively through the aforementioned credit institutions, without any connection and action on the part of the Company and its Partners, as none of the above provides corresponding flexible payment methods but only cooperate with the aforementioned credit institutions, which provide this flexible payment method. Each User placing an order through the Website, in order to use the above described flexible payment method, must be at least eighteen (18) years of age.

      2. Method – Time – Cost of Shipping

        1. After the submission and processing of the order, the product is sent to the User via a Transportation Company, with which the Company cooperates in order to ensure the optimal handling of the shipping process. The selected Product will be delivered at the place indicated by the User during the submission of the order and within the period of time communicated to the User. The relevant proof of sale for each order will either be included in the packaging or sent electronically to the User.
        2. Each Product offered for sale on the Website is marked either as "Available immediately" or as "Available in 1-3 days" or as "Available in 4-8 days" or as "Available in 9-15 days". The marking is indicative and is updated based on the availability of each Product to the Partner selling the specific Product. In any case, it is agreed that the shipping time of the product depends both on the availability of the ordered product in the warehouses of the Partner and on the existence of any reasons of force majeure (such as, indicatively, bad weather conditions, strikes, problems faced by the transportation companies cooperating with the Company, etc.) for which the Company bears no responsibility.
        3. The shipping cost of the order is determined by the shipping address, the volume, the weight, the price of each Product, and the category to which it belongs, as detailed here, while it is automatically calculated when adding the Products to the Shopping Cart and filling in the shipping address.

      3. Cancellation of Order – Return of Product

        1. The Website and the User retain the right to cancel all or part of an order that has already been placed and has not yet been delivered. The User has the right to cancel his/her order through his/her Account on the Website or through written communication with the Website. The Website retains the right to cancel all or part of an order if there are problems or malfunctions that make the delivery of the Products impossible, such as due to the Partner's failure to accept the order in a timely manner or the Partner's inability to fulfill the order within the stated time. In the event of the Partner's inability to fulfill the order, the Company may, at its discretion, forward the order to an alternative Partner, so as to provide the most immediate and best possible service to the User, provided that a Partner who sells the Product within the same price range as the ordered Product is found. If the Website cannot complete an order in its entirety, it will inform the User in writing of the issue and will refund the amount paid for the order if it has already been paid, according to the provisions of the Return Policy..
        2. In case the order has been completed, the User has the right to withdraw from the sales contract, without justification, within fourteen (14) calendar days from the day of receipt of the Product, provided that the Product is unused, in its original condition, without signs of wear and tear, and does not fall under the exceptions to the right of withdrawal provided for in Law 2251/1994 as in force, such as the prohibition of returning infant milk, underwear, etc., as detailed in the Return Policy..
        3. In the case of returning any Product, the provisions of the Return Policy., as currently in force, apply for the shipping cost and the process of returning the Product. The “cash on delivery” cost is not covered by the Company. The refund process is carried out using the same payment methods that the User used for the order. Specifically, for orders where “cash on delivery” was chosen as the payment method, the refund of the amount paid by the User for the order is made by depositing the corresponding amount into a bank account held in the User's name. If the refund is made at the User's choice by deposit into a bank account that belongs to any other bank besides the four systemic ones (National Bank of Greece, Alpha Bank, Piraeus Bank, Eurobank), the costs of the paying bank are borne exclusively by the Company while the User bears the banking costs of the receiving bank. In the case of refunds for orders paid in interest-free installments, the crediting of the amount to the User's card may be done in installments corresponding to the purchase installments, according to the internal procedures of the issuing bank. In case of refunds for orders where the "Installments for All" Program was chosen and the financing is provided through the National Bank of Greece, the one-off bank fees are not refunded. In case of refunds for orders where the "Installments for All" Program was chosen and the financing is provided through TBI Bank - Branch Greece, the service cost of the first installment is refunded provided that the return of the Product has been made within 30 days from the order date, while if the return is completed after 30 days from the order date, the service cost paid is not refunded. In case of refunds for orders where the "Installments for All '' Program was chosen and the financing is provided through Alpha Bank, the loan application fees paid will be refunded to the User by Alpha Bank, even after the elapse of 30 days from the payment of the first installment. If the Company considers, at its absolute and uncontrolled discretion, that a User is abusing the right of cancellation or does not meet the conditions described in this article, it is entitled to charge the User for the shipping costs of each transaction, after first informing the User of this charge, or to exclude the User's access to its services.

      4. Limitation of Liability

        1. The Company does not control and does not guarantee the characteristics, quality, safety, and legality of the Products that are displayed and offered for sale through the Website, nor for the purpose of their use or any actual or legal defects, nor the legal capacity or legalization of the Users for purchase.
        2. IIn the event of any dispute arising, Users shall hold harmless and release the Company from any kind of liability, burden, damage, claim, expense, costs, including legal fees and/or costs arising and/or connected and/or related and/or associated directly or indirectly to the Products, acknowledging that the Company in no case becomes a contracting party in the distance sales contract concluded.
        3. In addition, each User shall hold harmless and release the Company from any claim and/or compensation for damages which may be asserted by any third party for any reason whatsoever and which may be a result of the breach of even one of these terms and conditions, of the obligations imposed by law or of their rights, as well as from any claim or demand arising from the use of the Products.

      5. Final Provisions

        1. The Company reserves the right to amend or update without any notice these terms of use, which shall be effective from the date they are posted on the Website. Users are required to check for possible amendments to the terms of use and in case they continue to use the benefits or Services provided, it is indisputably presumed that they accept the amended terms and grant their consent, assent, agreement and approval. Otherwise, they must refrain from using the Services of the Website.
        2. Apart from the products and services that constitute the intellectual and industrial property of third parties and therefore the latter bear the relevant responsibility, the rest of the Content of the Website constitutes intellectual property of the Company.
        3. Failure to exercise any of the Company’s rights or partial exercise of a right shall not be construed as a waiver thereof.
        4. Navigation, use and transaction on the Website are governed by Greek law. Any dispute arising during navigation, use and transaction with the Company shall be brought before the competent courts of Athens.
        5. Any provision of the above terms that is deemed contrary to the law or invalidated, shall automatically cease to apply, without in any case affecting the validity of the other terms.

        6. 1and/or the web addresses:"www.skroutz.cy", "www.skroutz.eu", "www.scrooge.eu", "www.skroutz.mt", "www.skroutz.de", "www.skroutz.ro", "www.skroutz.hr", "www.skroutz.si"

Return to Skroutz