The authors, with extensive teaching experience in the field, present the key concepts and techniques of operations management, covering issues such as supply chain management, enterprise resource planning (ERP) systems, information systems management, organizational culture, strategic and tactical decisions, focusing on both product manufacturing businesses and service-providing enterprises.

Among the pedagogical features of the book are: Learning objectives at the beginning of each chapter, online exercises, key terms and chapter summaries, case studies, connections to the supply chain and environmental sustainability, and an overview of operations management across the entire business.