From newcomers to Six Sigma to those with extensive experience in efficiency improvement efforts, the "Six Sigma System" will teach you how to organize your company so that you can provide greater satisfaction to your customers, achieving higher profitability and competitiveness.

Cost reduction... productivity improvement... customer retention... these are the promises of the Six Sigma quality management system. The Six Sigma System reveals how General Electric, Motorola, and many other companies successfully use Six Sigma to perfect products and processes, enhance their efficiency, and increase their profits.

Thanks to this guide, you can now also implement the Six Sigma system in your business, whether you are involved in industrial production or service provision. The authors - who have collaborated with some of the most recognized Six Sigma companies, like GE - provide step-by-step guidance and practical implementation instructions.

Whether your goal is to solve a problem or to implement Six Sigma across your entire business, the "Six Sigma System" will help you develop an approach tailored to your own needs and the challenges of the 21st-century business environment.

The "Six Sigma System":

• Offers methods for addressing all issues arising from the introduction of the system, as well as during the guidance and training of employees in Six Sigma.
• Focuses on the implementation of the main steps and tools for quality improvement based on the Six Sigma system.
• Provides useful data, comments, and examples from business managers and executives who use Six Sigma in their organizations.