The title "Career Paths: Call Centers" is a new educational resource for call center professionals who wish to improve their English communication skills in a professional environment. It includes specialized vocabulary and contexts relevant to the job field and offers step-by-step guidance, focusing on the four key language components: reading, listening, speaking, and writing.

The series covers topics such as communication equipment, job opportunities, answering calls, technical support, and automated systems. It is organized into three levels of difficulty and offers at least 400 vocabulary terms and phrases.

Each unit includes:

• a variety of realistic reading texts
• professional dialogues
• 45 reading and listening comprehension checks
• more than 400 vocabulary terms and phrases
• guided speaking and writing exercises
• a complete glossary of terms and phrases

The teacher's book contains full answers and audio scripts. The audio disks include all recorded material in American and British English. Books 1-3 of the series have been rated according to the Common European Framework of Reference for Languages at levels A1, A2, and B1 respectively.

The application is compatible with the following operating systems:

• Microsoft Windows Vista / 7 / 8 / 8.1
• OS X 10.7 or later
• iOS 6 or later
• Android 4.2 or later