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Quality is vital for the entire world, both business and non-business. Assurance – or its absence – is a matter of particular importance in all our lives. Quality and the methodology for ensuring it are extremely important for today’s students of finance and business schools, future business leaders, as well as those who have already joined the workforce of businesses.
It is also essential for today’s businesses and organizations to leverage and benefit from the knowledge and lessons learned by excellent organizations. With examples from the world of modern business, case studies, and descriptive data illustrations, this text focuses on the fundamental principles of total quality and emphasizes high-performance management practices, as reflected in the Baldrige performance excellence criteria.
Written by two experienced leaders in the fields of quality management and performance, it is the ultimate resource for covering ISO 9000 certification, Six Sigma standards. The book, now in its 10th edition, continues to embrace the fundamental principles, criteria, and historical foundations of total quality, providing the basis for understanding and applying technical tools and achieving outstanding performance from a business perspective.
All of its chapters have been carefully updated to cover the latest developments, while including a wealth of new and updated case studies in the sections on Quality Profiles and Quality in Practice.
Contents:
- Part 1: Principles of quality
- Introduction to quality
- Basic concepts of quality management
- Customer focus
- Workforce focus
- Process focus
- Part 2: Tools and techniques for quality
- Statistical methods in quality management
- Design for excellent quality and products
- Measuring and controlling quality
- Process improvement and Six Sigma
- Part 3: Beyond quality management: Management for excellence in performance
- The Baldrige framework for performance excellence
- Strategy and performance excellence
- Metrics and knowledge management for performance excellence
- Leadership for performance excellence
- Achieving and maintaining excellence in quality and performance
- Appendices and the globally recognized Malcolm Baldrige Quality Award.
Key features of the book:
Rich supplementary material on the accompanying website for the student, with data files, Excel templates, and examples. Coverage of the majority of the Body of Knowledge (BOK) required for the Certified Quality Manager certification from the American Society for Quality (ASQ).
Manufacturer
Specifications
- Authors
- James R. Evans, William Lindsay
- Publisher
- Kleidarithmos
- Original Title
- Managing for Quality and Performance Excellence
- Language
- Greek
- Subtitle
- 10th American Edition
- Cover
- Soft
- Number of Pages
- 816
- Release Date
- 10/2020
- Publication Date
- 2020
- Dimensions
- 21x29 cm
- ISBN-13
- 9789606450921
Book Type
- Diversity, Equity & Inclusion (DEI)
- No
Important information
Specifications are collected from official manufacturer websites. Please verify the specifications before proceeding with your final purchase. If you notice any problem you can report it here.