The most powerful word in the language is the one that most people find difficult to say. However, when we know how to use it correctly, it has the power to profoundly transform our lives. This word is "No." In the book "Getting to Yes," William Ury helped millions of people around the world discover how to transform their professional and personal relationships by saying Yes. In this wise and insightful "prequel" to the international bestseller, Ury argues that, although you can say Yes, you cannot get to the right Yes until you know how to say No. Most of us hesitate to say No when we fear that the word could ruin relationships with bosses, lose deals with clients, or upset our family members. This essential book will help readers know when and how to say No and provides a simple, proven five-step solution and tested techniques to tackle this everyday dilemma.