What is a difficult conversation? Asking for a raise, saying 'no' to a boss or partner, confronting a friend or neighbor, asking for a tough favor, apologizing. We all have conversations that we avoid and find unpleasant. But can we develop the skills that will make these situations less stressful and more productive? Based on fifteen years of research and advice given to thousands of people, DIFFICULT CONVERSATIONS highlights what works. Use this revolutionary step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Pages: 272, Dimensions: 13x13cm