The authors, with extensive teaching experience in the field, present the fundamental concepts and techniques of operations management, addressing issues such as supply chain management, enterprise resource planning (ERP) systems, information systems management, organizational culture, strategic and tactical decisions, focusing on both product manufacturing businesses and service-providing companies.

In the new edition, the text has been revised to make it as educational and reader-friendly as possible. Specifically, all examples of companies, tables, and statistics have been updated, while new examples of technological developments, big data analysis, and addressing contemporary supply chain management issues have been added.