This New York Times bestseller and business classic has been fully updated for a world where communication is more important than ever. The book that revolutionized business communications has been adapted for the modern workplace. Crucial Conversations provides powerful skills to ensure that every discussion—especially difficult ones—leads to the outcomes you want. Written in an engaging and humorous style, it teaches readers how to be persuasive instead of aggressive, how to return to productive dialogue when others blow up or shy away from the conversation, and offers powerful skills for mastering crucial discussions, regardless of the subject or person.
This new edition addresses issues that have arisen in recent years. You will learn how to:
- Respond when someone initiates a crucial conversation with you
- Recognize and address the time gap between identifying a problem and discussing it
- Communicate more effectively through digital means
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences, handle the discussion poorly and suffer the consequences, or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they occur in the workplace or at home, with your colleagues or your partner, crucial conversations have a significant impact on your career, happiness, and future. With the skills you will learn in this book, you'll never have to worry about the outcome of a crucial discussion again.
Pages: 304, Dimensions: 15.2x15.2cm
