Business Books

The Jolt Effect, How High Performers Overcome Customer Indecision

Author: Matthew Dixon

In sales, the worst thing you can hear from a customer isn't "no." It's "I need to think about it." When this happens, deeply entrenched business advice says to double down on your efforts to sell a...

In sales, the worst thing you can hear from a customer isn't "no." It's "I need to think about it." When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business. But this approach backfires dramatically. Why? Because it completely gets wrong the...

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Description

Description

In sales, the worst thing you can hear from a customer isn't "no." It's "I need to think about it." When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business. But this approach backfires dramatically. Why? Because it completely gets wrong the primary driver behind purchasing decision-making: once purchase intent is established, customers no longer care about succeeding. What they really care about is not failing.

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Specifications

Specifications

Specifications

Author
Matthew Dixon
Publisher
Random House
Language
English
Subtitle
How High Performers Overcome Customer Indecision
Cover
Hardcover
Number of Pages
272
Publication Date
2022
Dimensions
15.4x23.6 cm
ISBN-13
9780593538104

Book Type

Diversity, Equity & Inclusion (DEI)
No

Important information

Specifications are collected from official manufacturer websites. Please verify the specifications before proceeding with your final purchase. If you notice any problem you can report it here.

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Description & Specifications

In sales, the worst thing you can hear from a customer isn't "no." It's "I need to think about it." When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business. But this approach backfires dramatically. Why? Because it completely gets wrong the primary driver behind purchasing decision-making: once purchase intent is established, customers no longer care about succeeding. What they really care about is not failing.

Manufacturer

Specifications

Author
Matthew Dixon
Publisher
Random House
Language
English
Subtitle
How High Performers Overcome Customer Indecision
Cover
Hardcover
Number of Pages
272
Publication Date
2022
Dimensions
15.4x23.6 cm
ISBN-13
9780593538104

Book Type

Diversity, Equity & Inclusion (DEI)
No

Important information

Specifications are collected from official manufacturer websites. Please verify the specifications before proceeding with your final purchase. If you notice any problem you can report it here.

Reviews (1)

  1. 1
  2. 4 stars
    0
  3. 3 stars
    0
  4. 2 stars
    0
  5. 1 star
    0
Review this product
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