With a new foreword by Ken Blanchard, this book offers a simple and straightforward guide to successful customer service by the author of the bestseller "The One Minute Manager".
"Raving Fans" is composed of the advice given to a new Area Manager on their first day – an outstanding business book that will help everyone, in any type of organization or business, deliver impressive customer service and achieve remarkable results in their profits.
Written in the parabolic style of "The One Minute Manager", "Raving Fans" uses a simple and charming story to teach how to set a vision, learn what the customer really wants, implement effective systems, and make "Raving Fan" service a permanent feature – not just a passing trend.
The business is amid a service crisis that has left millions of dissatisfied customers in its wake. "Raving Fans" includes amazing new tips and innovative techniques that can help anyone create a workplace revolution – and turn their customers into enthusiastic and purchasing fans.
Pages: 160, Dimensions: 12.9x12.9cm
