The real disappointment in the backpack sector.

I bought the bag about a year ago (December 2023) and since then I haven't stopped regretting it.

First, the internal "waterproof" pocket in the middle compartment broke. The plastic completely disintegrated. Since it was still under warranty (2 years), I took it for a replacement, which was done. They didn't have it in my color and gave me a gray one. I thought it was a minor issue.

The second bag has gone for repair another 2 times. The first time, the same pocket broke again. I should note that I only put my wallet there (maybe a phone occasionally). If it can't handle the weight of a wallet, think about what would happen if I used it normally... The third time the pocket broke, I decided to live without it, no big deal... Oh no!

Shortly after, one zipper of the front pocket came undone, rendering it completely useless. I took it back visibly annoyed and they told me to bring it in for them to check. They fixed it somewhat, but the new stitches they made seem like they won't hold. Upon pickup, I showed the store employees that the repair work wasn't done well, and they acknowledged it.

Due to work, I used the backpack daily, where I put a laptop, one or two books, a water bottle, and maybe a container. It's not a heavy load considering they sell it as a travel type. You definitely can't travel with it and push it hard; it will break down in 3 uses.

Now I live with the anxiety of when (and not if, since I consider it a given now) it will break again. It's really annoying to have to be without a backpack every 2 months. The company at least acknowledges its mistakes and helps, but the quality is completely prohibitive. Save your money because you will regret it!

The positives
- good construction, high-quality exterior
- beautiful and stylish

The negatives
- for its size, the compartments are few and NOT PRACTICAL
- the main compartment is the biggest drawback, as it is NOT AT ALL PRACTICAL. In the "closed" configuration, it is very narrow (only enough space for folded pants and a shirt) and you have to open the internal zipper to fit another layer of clothing, still tightly packed. If you want the main compartment to be practical, you have to use the "open" configuration, which is achieved with a zipper that goes all around. The problem lies in the internal zipper, which is in completely the wrong position.
- also, when it is in the closed configuration and "full" of clothes in the main compartment (January month: 1 pair of pants, 1 shirt, 2 medium-thickness wool sweaters, and 2 undershirts), it becomes very bulky and puts pressure on the laptop in the back compartment.
- I would like the back straps to have a bit more padding. They are not bad, but some people may find them uncomfortable, especially if they are used to 5.11 backpacks. They are quite thin and look a bit fake (but they are not, they hold up).

I have a Samsonite laptop backpack that has 2/3 of the volume of this one, also expandable with a zipper, and it can fit almost the same things in its "open" configuration as this one does when it is "open"